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FAQ

  • How do I obtain my transcript?
  • Can I take the final exam without completing the review questions?
  • How to Opt-in/out of Automatic Renewal?
  • How do I log into my account?
  • Adding your PTIN to your MasterCPE profile
  • I am having trouble downloading courses using Internet Explorer. The browser never displays the course. What should I do?
  • Why does the answer on my final exam seem to change?
  • Can I take the courses if I am not a CPA or EA?
  • How does an Enrolled Agent get credit with the IRS for courses taken?
  • Can I use these courses for my CISA CPE requirements?
  • Can I use these courses for my CMA and CFE requirements?
  • Can I use these courses for my Certified Internal Auditor (CIA) requirements?
  • Do you offer any webinars?
  • Can other people share my subscription?
  • How can I get a receipt for my purchase?
  • How secure is your system?
  • 90-day Money Back Guarantee
  • Why has my CPE course expired?
  • How long do I have to complete a course?
  • How do I review the course materials?
  • How to Access and Download My Certificates
  • Company and Group Discounts
  • Can I retake the exams if I don’t pass the first time?
  • How do I change my last name or email address?
  • Can I print out the final exam?
  • How do I take an exam and complete the course?
  • Can I take the courses on my iPad or Kindle?
  • Are the courses considered interactive self-study courses?
  • What is the course format?
  • Why Do I See Prices on Courses If I Have a Subscription?
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